For anything that needs fixing, filing a report beats an email — it routes itself to the department and the ward, and it comes with a clock you can hold us to. The desks below are for everything else.
Around the clock
Reports and service applications are taken at any hour, and the SLA clock does not pause for a weekend.
Routed by ward
A report picks up the officer covering the ward it was filed in, so the desk that answers is the one that owns it.
A desk, not an inbox
Every department here is reachable directly — and a filed report reaches the same officers with a tracking id attached.
Slide 1 of 3: Around the clock
Call the national emergency number 999. A live electrical hazard, a collapsed structure or a road blocked by flooding needs an emergency service, not a ticket queue — file the report afterwards so the repair is tracked.
4 departments take reports. A complaint filed through CityCare reaches the same officers, with a tracking id attached.
A report picks up the officer covering the ward you filed it in, so you rarely need to know which zone that is.